FAQ

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We ship products within the United States and to Canada, Europe, New Zealand, Australia, and some countries in Asia.

 You can view our Shipping & Returns page for further details.

If you are unsatisfied with the quality of any of your items, please contact us at info@elderflowerbotanicals.com. You can view our Shipping & Returns page  for further details.

If you are outside the United States or Canada, shipping can be challenging depending on the country, some have more custom restrictions than others. You need to be available in case your local shipping carrier or your country's custom authority contact you for custom clearance. Failing to do so may end on the product being return to us, discharged or lost.

Also be aware that mayor carrier companies like UPS, FEDEX and DHL may charge you with expensive fees for custom clearance. This is why we prefer standard USPS international shipping even when it may take about a month to get to you.

Shipping to Canada

We ship to Canada successfully on a regular basis via USPS international service. If you choose UPS instead, you may be charged with Customs Brokerage Fee plus taxes collected on delivery. You can look into a less expensive self-clearance option by advising the courier instead that you will pay duties and/or taxes directly to your local CBSA (Canada Borders Service Agency) office in major cities. 

Our ingredients are sourced from suppliers located in the United States to minimize the risk of adulteration. We also use certified organic and non-synthetic ingredients (colorant-free, additive-free).

Regarding botanical material, we use certified organic or ethically wildcrafted herbs to prevent the risk of pesticide content. We do not purchase plants included in the United Plant Savers' At Risk list unless they are organically cultivated.

Each lot of herbal material received at our site comes with a Certificate of Analysis (COA) detailing origin, testing information, content and traces of components to prove proper testing has been conducted.

Product formulation is one of our company's strength. we formulate top quality products to delight our customers.

Yes, our products are manufactured in Northbridge, USA.

We do not have a physical retail store. We are an on-line based herbal store located in the state of Massachusetts that offers free-shipping within the US. We are the manufacturer of our plant based products so there are no intermediaries between us and our customers.

A single extract contains one herb. A blended herb extract contains 3-5 herbs as they provide a synergistic effect based on each herb's beneficial properties. Often, a blend of herbs produce better results than just the extract of one herb.

Alcohol-based tinctures or extracts can last up to 5 years if the are stored inside a closed bottle, in a cool, dry place away from direct sunlight.

We only use certified organic grain ethanol distilled from Non-GMO organic corn to manufacture our products. This USP/FCC grade alcohol contains zero additives, an undenatured alcohol product.  It is safe for human consumption and topical applications to the skin.

We used Pure - Kosher - USP (pharmaceutical grade) - Food Grade - Non GMO Vegetable Glycerin distilled from soy or coconut or palm oils. It meets a minimum purity specification of 99.7+%. Glycerin has a sweet taste but it does not contain sugar,

Certified Organic means that the herbs have been grown without using of potentially toxic substances and thus certified by a qualified agency. Wildcrafted means that the plants have been collected from the wild where they grow naturally. For instance, we collect our eastern white pine needles away from pollution in the forest.

We do not work with products that contain gluten at our site

While most of our products are safe for children and pregnant and breastfeeding women, others may not be recommended for them so always read the safety section in the product webpage for details. We encourage you to speak to your primary health care provider for professional advice to determine which are safe and suitable for you.

Yes, our products do not contain GMO, gluten, artificial colors, harmful additives, heavy metals, preservatives, pesticides. The plant material used is organic or wildcrafted.

Absolutely No. We are strongly opposed these types of cruel practices. We are committed to a humane treatment of animals.

Face creams normally have water to provide skin hydration. Water is a good media for bacteria growth, which is not detectable by visual or olfactory senses at the early stages. To prevent rapid bacteria growth we responsibly add a non-synthetic preservative.

Our business model supports a high quality product so we are not like the typical discount herbal store. We can offer up to 20% discount on most products for herbalists, practitioners, retailers and manufacturers with wholesale accounts. The discount will depend on the order quantity. Wholesale starts at a $300 minimum order. If you would like to apply, fill out the wholesale form and we will contact you within 3 days.

As a dietary herbal supplements company, we adhere to FDA regulations, which prevent us from making claims that our products diagnose, treat, cure, or prevent any disease or condition. However, we are committed to providing valuable educational information about our products while staying within these guidelines. For any specific health concerns, we encourage you to consult a primary care physician, nurse practitioner, or naturopathic doctor who can work collaboratively with an an AHG registered clinical herbalist to incorporate herbal remedies into a holistic approach to your care.

From fresh herbs: place a handful of the herbs into a glass, enamel or stainless pot, cover with cool water and lid, and slowly heat until steaming, but not boiling. Turn off the heat and let infuse 5-30 minutes. The longer your tea infuses, the stronger its flavor. Compost the plant material.

From dry leaves and/or flowers: boil 1 cup of water. Place 1-2 Tablespoons of dried herbs into a tea pot, glass canning jar or tea infuser. Pour the hot water over the herbs, cover with a lid or small plate, and let infuse for 5-15 minutes. Strain and compost the plant material.

From dry roots: place 6 tablespoons of chopped, dried roots into a glass, enamel or stainless pot. Cover with 4-5 cups of water and simmer for 20-30 minutes, covered. Turn off heat, strain and compost the plant material.

Liquid herbal extracts are often taken by placing drops under the tongue for faster absorption. However, due to their higher alcohol content, which aids in extracting the herb's beneficial compounds, the taste can be quite strong—especially with bitter herbs—or may cause a slight burning sensation. If you find the flavor too intense, we recommend diluting the drops in 1 fl oz of water or juice for a smoother experience.

For centuries, humanity has relied on the healing power of herbs, drawing from nature's wisdom and generosity. Sadly, much of this valuable knowledge has been lost over generations. Fortunately, there are excellent books by reputable herbalists that can help you rediscover the power of plant-based healing. Here are some of our top recommendations.

Body into Balance, Maria Noel Groves.

Medicinal Herbs A Beginner's Guide, Rosemary Gladstar's.

Herbal Recipes for Vibrant Health, Rosemary Gladstar's.

Alchemy of Herbs, Rosalee De La Foret.

Backyard Medicine, Julie Bruton-Seal & Mathew Seal.

Healing Herbal Teas, Sarah Farr.