FAQ

Orders, Shipping, and Returns

We normally take on-line orders. Ordering is easy and safe at our intuitive website so 99% of orders come this way. However if you are an elderly person or do not feel comfortable using the internet, just give us a phone call at (207) 239 5115. We are happy to help you! Business hours are 10 AM to 9 PM, US Eastern Standard Time (EST).

We offer a one time 10% off coupon when you sign up for our monthly email newsletter. Provide your email address in the "JOIN OUR NEWSLETTER!" section at the bottom of the page and confirm your subscription to receive the code. After you sign up you will also be notified of any special offers in the future. We will not share you email address or flood your inbox with irrelevant information.

We encourage you to stay in touch via social media too. 

Follow Us on Instagram: @elderflowerbotanicals

Like Us on Facebook: elderflowerbotanicalsME

We ship products within the United States and to Canada, Europe, New Zealand, Australia, and some countries in Asia.

 You can view our Shipping & Returns page for further details.

If you are unsatisfied with the quality of any of your items, please contact us at info@elderflowerbotanicals.com. You can view our Shipping & Returns page  for further details.

If you are outside the United States or Canada, shipping can be challenging depending on the country, some have more custom restrictions than others. You need to be available in case your local shipping carrier or your country's custom authority contact you for custom clearance. Failing to do so may end on the product being return to us, discharged or lost.

Also be aware that mayor carrier companies like UPS, FEDEX and DHL may charge you with expensive fees for custom clearance. This is why we prefer standard USPS international shipping even when it may take about a month to get to you.

Shipping to Canada

We ship to Canada successfully on a regular basis via USPS international service. If you choose UPS instead, you may be charged with Customs Brokerage Fee plus taxes collected on delivery. You can look into a less expensive self-clearance option by advising the courier instead that you will pay duties and/or taxes directly to your local CBSA (Canada Borders Service Agency) office in major cities. 

Company, Products, and Services

Our ingredients are sourced from suppliers located in the United States to minimize the risk of adulteration. We also use certified organic and non-synthetic ingredients (colorant-free, additive-free).

Regarding botanical material, we use certified organic or ethically wildcrafted herbs to prevent the risk of pesticide content. We do not purchase plants included in the United Plant Savers' At Risk list unless they are organically cultivated.

Each lot of herbal material received at our site comes with a Certificate of Analysis (COA) detailing origin, testing information, content and traces of components to prove proper testing has been conducted.

Product formulation is one of our company's strength. we formulate top quality products to delight our customers.

Yes, our products are manufactured in Northbridge, USA.

We do not have a physical retail store. We are an on-line based herbal store located in the state of Massachusetts that offers free-shipping within the US. We are the manufacturer of our plant based products so there are no intermediaries between us and our customers.

A single extract contains one herb. A blended herb extract contains 3-5 herbs as they provide a synergistic effect based on each herb's beneficial properties. Often, a blend of herbs produce better results than just the extract of one herb.

Alcohol-based tinctures or extracts can last up to 5 years if the are stored inside a closed bottle, in a cool , dry place away from direct sunlight.

We only use certified organic grain ethanol in our products.

We used Pure - Kosher - USP (pharmaceutical grade) - Food Grade - Non GMO Vegetable Glycerin distilled from soy or coconut or palm oils. It meets a minimum purity specification of 99.7+%. Glycerin has a sweet taste but it does not contain sugar,

Certified Organic means that the herbs have been grown without using of potentially toxic substances and thus certified by a qualified agency. Wildcrafted means that the plants have been collected from the wild where they grow naturally. For instance, we collect our eastern white pine needles away from pollution in the forest.

We do not work with products that contain gluten.  

While most of our products are safe for children and pregnant and breastfeeding women, others may not be recommended for them so always read the safety section in the product webpage for details. We encourage you to speak to your primary health care provider for professional advice to determine which are safe and suitable for you.

Yes, our products do not contain GMO, gluten, artificial colors, harmful additives, heavy metals, preservatives, pesticides, nor fertilizers.

No. We are strongly opposed these types of cruel practices. We are committed to a humane treatment of animals.

Face creams normally have water to provide skin hydration. Water is a good media for bacteria growth, which is not detectable by visual or olfactory senses at the early stages. To prevent rapid bacteria growth we responsibly add a well-researched, safe, non-synthetic preservative.

Our business model supports a high quality product so we are not like the typical discount herbal store. We can offer up to 20% discount on most products for herbalists, practitioners, retailers and manufacturers with wholesale accounts. The discount will depend on the order quantity. Wholesale starts at a $300 minimum order. If you would like to apply, fill out the wholesale form and we will contact you within 3 days.

Suggested Use

As a dietary herbal supplements company, we are regulated by the FDA. These regulations prohibit us from making any statements that imply our products are intended to diagnose, treat, cure or prevent any disease, illness or symptom. We continuously strive to find ways to bring you useful educational information about our products while staying within FDA guidelines.

For a specific diagnosis or symptom, we recommend you seek the guidance of a primary care physician, nurse practitioner or naturopathic doctor who is willing to coordinate with an AHG registered clinical herbalist for a more holistic approach that include herbs. 

From fresh herbs: place a handful of the herbs into a glass, enamel or stainless pot, cover with cool water and lid, and slowly heat until steaming, but not boiling. Turn off the heat and let infuse 5-30 minutes. The longer your tea infuses, the stronger its flavor. Compost the plant material.

From dry leaves and/or flowers: boil 1 cup of water. Place 1-2 Tablespoons of dried herbs into a tea pot, glass canning jar or tea infuser. Pour the hot water over the herbs, cover with a lid or small plate, and let infuse for 5-15 minutes. Strain and compost the plant material.

From dry roots: place 6 tablespoons of chopped, dried roots into a glass, enamel or stainless pot. Cover with 4-5 cups of water and simmer for 20-30 minutes, covered. Turn off heat, strain and compost the plant material.

Liquid herbal extracts are usually taken by placing the liquid drops under the tongue for a more rapid absorption. However since  extracts have a higher concentration of alcohol (to extract herb components more efficiently), this can feel too strong to the taste for some people, especially when botanical material has a bitter flavor. To avoid these issues we recommend placing the drops in 1 Fl oz of water or juice and drinking it all. 

Humanity has a long history using healing herbs because nature is wise and generous. Unfortunately, after some generations we started to loose that useful knowledge. There are wonderful books from reputable herbalists out there that will help you understand the healing power of herbs. Here are some of our favorites.

Body into Balance, Maria Noel Groves.

Medicinal Herbs A Beginner's Guide, Rosemary Gladstar's.

Herbal Recipes for Vibrant Health, Rosemary Gladstar's.

Alchemy of Herbs, Rosalee De La Foret.

Backyard Medicine, Julie Bruton-Seal & Mathew Seal.

Healing Herbal Teas, Sarah Farr.