FAQ

Orders, Shipping, and Returns

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We ship products within the United States and to Canada, Mexico, Europe, New Zealand, Australia, and most countries in Central and South America.

 You can view our Shipping & Returns page for further details.

If you are unsatisfied with the quality of any of your items, please contact us at info@elderflowerbotanicals.com. You can view our Shipping & Returns page  for further details.

Company, Products, and Services

Our ingredients are sourced from suppliers located in the United States to minimize the risk of adulteration. We also use certified organic and non-synthetic ingredients (colorant-free, additive-free).

Regarding botanical material, we use certified organic or ethically wildcrafted herbs to prevent the risk of pesticide content. We do not purchase plants included in the United Plant Savers' At Risk list unless they are organically cultivated.

Each lot of herbal material received at our site comes with a Certificate of Analysis (COA) detailing origin, testing information, content and traces of components to prove proper testing has been conducted.

Product formulation is one of our company's strength. we formulate top quality products to delight our customers.

Yes, our products are manufactured at our facility in Maine, USA.

We are an on-line based store that offers convenient free-shipping within the US. However, Madcap Moksha in downton Portland, ME is a physical store that carries several of our products. Sometimes, we attend local craftfairs to showcase our products. This information is provided in the Store & Events upper menu in this website, in our monthly email newsletter, and via blog or social media.

You can join our newsletter by signing up at the bottom of this page.

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A single extract contains one herb. A blended herb extract contains 3-5 herbs as they provide a synergistic effect based on each herb's beneficial properties. Often, a blend of herbs produce better results than just the extract of one herb.

We do not work with products that contain gluten but we are not a certified gluten-free company. Some of our suppliers may process products containing gluten and/or allergens in their facility. For this reason we are unable to guarantee gluten-free or allergen-free products.   

While many of our products are safe for children and pregnant and breastfeeding women, we recommend you speak to your primary health care provider for professional advice to determine which are safe and suitable for you.

No. We are strongly opposed these types of cruel practices. We are committed to a humane treatment of animals.

Face creams normally have water to provide skin hydration. Water is a good media for bacteria growth, which is not detectable by visual or olfactory senses at the early stages. To prevent rapid bacteria growth we responsibly add a well-researched, safe, non-synthetic preservative.

We offer 25%-40% discounts on most products for herbalists, practitioners, retailers and manufacturers with wholesale accounts. If you would like to apply, fill out the wholesale form and we will contact you within 3 days.

Suggested Use

As a dietary herbal supplements company, we are regulated by the FDA. These regulations prohibit us from making any statements that imply our products are intended to diagnose, treat, cure or prevent any disease, illness or symptom. We continuously strive to find ways to bring you useful educational information about our products while staying within FDA guidelines.

For a specific diagnosis or symptom, we recommend you seek the guidance of a primary care physician, nurse practitioner or naturopathic doctor who is willing to coordinate with an AHG registered clinical herbalist for a more holistic approach that include herbs. 

From fresh herbs: place a handful of the herbs into a glass, enamel or stainless pot, cover with cool water and lid, and slowly heat until steaming, but not boiling. Turn off the heat and let infuse 5-30 minutes. The longer your tea infuses, the stronger its flavor. Compost the plant material.

From dry leaves and/or flowers: boil 1 cup of water. Place 1-2 Tablespoons of dried herbs into a tea pot, glass canning jar or tea infuser. Pour the hot water over the herbs, cover with a lid or small plate, and let infuse for 5-15 minutes. Strain and compost the plant material.

From dry roots: place 6 tablespoons of chopped, dried roots into a glass, enamel or stainless pot. Cover with 4-5 cups of water and simmer for 20-30 minutes, covered. Turn off heat, strain and compost the plant material.

Liquid herbal extracts are usually taken by placing the liquid drops under the tongue for a more rapid absorption. However these extracts have a higher concentration of organic grain alcohol to extract herb components more efficiently. This high concentration that can be too strong for some people. In addition to it some botanical material have a bitter flavor so to avoid these issues we recommend to place the liquid drops in 1/4 cup of room temperature water and drink it all. 

Humanity has a long history using healing herbs because nature is wise and generous. Unfortunately, after some generations we started to loose that useful knowledge. There are wonderful books from reputable herbalists out there that will help you understand the healing power of herbs. Here are some of our favorites.

Body into Balance, Maria Noel Groves.

Medicinal Herbs A Beginner's Guide, Rosemary Gladstar's.

Herbal Recipes for Vibrant Health, Rosemary Gladstar's.

Alchemy of Herbs, Rosalee De La Foret.

Backyard Medicine, Julie Bruton-Seal & Mathew Seal.

Healing Herbal Teas, Sarah Farr.