Shipping & Returns

Return Policy

We want your to be happy. If you are unsatisfied with your product, please email info@elderflowerbotanicals.com within seven (7) days of receipt of goods, and include your order number and a description of the reason for the desired return. We will investigate, and evaluate the request before a replacement or refund is issued.

  • We will gladly refund the purchase price of your unopened, returned product in full within thirty (30) days of the original purchase date. 
  • Refunds will only be issued to the same payment method that was used for the original purchase. Credits may take one billing cycle to post to your account.
  • The cost of the original shipping will not be refunded.
  • Items for return must be sent back at the expense of the customer.
  • Due to health regulations, any product that has been opened may not be returned. Unwanted items must be unopened with the original seal fully intact for refunds to be issued.
  • We will provide a printable prepaid shipping label in case of product quality issues. The item must be pre-authorized for return before being sent back to us. To place a request for a return label, please contact us at info@elderflowerbotanicals.com
  • Product sent back without pre-approval may not be refunded.

Shipping

Please allow 1-3 business days for processing of your order prior to shipping.

We offer DHL, UPS & USPS shipping options and ship both domestically and some countries internationally. You'll be able to obtain a shipping quote before your purchase if you order in this website.

We use a third party shipping service provider to ship our products and will not be liable for any damage (direct or indirect) or expense due to shipping as well as lost, stolen, undelivered items or items refused by customs. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third party shipping service provider.

Shipping to Canada

If choosing UPS or DHL, you may be charged with Customs Brokerage Fee plus taxes collected on delivery. You can look into a less expensive self-clearance option by advising the courier that you will pay duties and/or taxes directly to your local CBSA (Canada Borders Service Agency) office in major cities instead. 

Shipping Discounts

Free standard shipping is available within the continental United States only for online retail orders with a subtotal value of at least $25 after any discounts are applied and before taxes. The free shipping discount will be applied automatically to your online order after the products are added to your shopping cart.

Your free standard shipping qualifying order will be shipped via USPS First-Class Mail Parcel, USPS Priority Mail, or USPS Ground (whichever has the lesser rate quote).