Privacy Policy

Last updated: October 2025

Elderflower Botanicals, LLC (“Elderflower Botanicals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit elderflowerbotanicals.com or interact with us online.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly
We collect information when you:

  • Place an order, create an account, or contact us (name, address, email, phone, payment details).

  • Subscribe to our newsletter or promotions.

  • Send inquiries or messages (please avoid including medical or sensitive information).

B. Information Collected Automatically
We automatically collect limited information via cookies and analytics, including:

  • IP address, browser, device type, and operating system.

  • Pages viewed, links clicked, time spent on site, and referral source.

This helps us improve our website and provide a better customer experience.

C. Cookies & Tracking
Cookies and pixels help remember your preferences and analyze site performance. You can disable cookies through your browser, though some features may not function properly.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders.

  • Communicate updates and respond to inquiries.

  • Send promotions and newsletters (opt out anytime).

  • Improve website experience and marketing.

  • Prevent fraud and ensure compliance with legal obligations.

We never sell or rent your personal data.

3. Sharing Information

We share information only with trusted partners who help us operate our business:

  • Payment processors (Shopify Payments, Shop, GPay, Square)

  • Shipping carriers (USPS, UPS)

  • Email and marketing services (Shopify Email, Shopify Inbox)

  • Analytics providers (Google Analytics, Shopify Analytics)

These partners are required to protect your data and use it only as necessary to perform their functions.

We may disclose information if required by law or to protect our rights or property.

4. Email Communications

If you join our mailing list, you may receive occasional updates, product news, and special offers.
You can unsubscribe anytime using the link at the bottom of each email or contact us at info@elderflowerbotanicals.com

5. Data Retention

We retain information only as long as needed for business, legal, or tax purposes.
When no longer required, your data is securely deleted or anonymized.

6. Security

We use reasonable technical and administrative measures to safeguard your data.
While we strive to protect personal information, no online system is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data.

  • Withdraw marketing consent.

  • Request a copy of stored information.

Contact info@elderflowerbotanicals.com to make a request.

8. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect personal information from minors.
If you believe a child has submitted information, contact us for removal.

9. External Links

This website may contain links to third-party sites.
Elderflower Botanicals is not responsible for their content or privacy practices.

10. Policy Updates

We may update this Privacy Policy periodically.
The “Last updated” date will change when revisions are made.
Continued use of the website means you accept these changes.

11. Contact Us

Elderflower Botanicals, LLC
Northbridge, Massachusetts, USA
📧 info@elderflowerbotanicals.com